Jonathan Tyrrell

Content Manager | Delivery Manager | Content Editor | Photographer

Image info: taken at bedouin camp, Wadi Rum, Jordan

About me

I'm Jonathan from Norwich, Norfolk in the United Kingdom.

When not enjoying my spare time with friends and family I fill my time with my other passions; I am a keen photographer, love to travel to off the beaten track parts of the world and also have an interest in archaeology and have done some work at Sedgeford in North Norfolk.

Check out some of my photography further down this page.

I enjoy travel and have travelled extensively, learning a great deal about myself and gaining some valuable life experiences over time. The biggest trip was in 2008 when I did the trip of a lifetime, taking an unusual route through Russia and Mongolia to Beijing, then Japan and Vietnam, then back to China via Hong Kong. Along the Silk Road overland in a truck through Kyrgyzstan, Uzbekistan, Turkmenistan, Iran and Turkey. Then through Syria, Lebanon, Jordon, Egypt, finishing in Sudan. I have also been to Morroco, Oman, India, Tajikistan and few more besides...

...

My working life

Most of my working experience has come from an extensive number of roles revolving around digital content, particularly publishing and web development. I have supported websites, apps, and intranets at leading brand companies and have a long history of building accessible pages using various content management systems and coding HTML and CSS with a foundation built on testing, usability and user research experience.

I have been a people leader successfully managing customer focused, high pressure, high volume, content teams within Agile environments; leading and delivering digital change rapidly and safely through development, testing and to deployment.

I also have experience of going into companies/teams and leading change; transforming operating models by setting up safe, efficient, compliant processes for running busy web or content delivery teams.

Key skills and knowledge

  • Content publishing, coding and image editing – HTML 5, CSS3, Bootstrap, Dreamweaver, Fireworks, Photoshop, Acrobat Pro
  • People leadership and project management – led content teams, managed projects, participated in scrum teams
  • Systems, tools – content management systems (Tridion, Backbase, WordPress), monitoring tools (Sitemorse, Dynatrace)
  • Web standards – accessibility, WCAG, DDA, Usability, Search Engine Optimization (SEO), Google Search Console
  • Methodologies – worked in Agile teams, Jira and Confluence Administrator, Certified Scrum Master (Scrum Alliance)
  • Leading change – implemented processes, governance, ticketing systems to improve efficiency and throughput of my teams

Professional career

Find out more about the roles I've performed and my key achievements at the leading brand companies I have worked for under the tabbed sections below.


Virgin Money UK PLC

Banking and financial services company.

Managed multi-location team of content editors within an agile service and delivery area that supported website and app publishing for digital scrum and company-wide business teams. Provided people management to the content editor team. Responsible for resource and backlog control, prioritisation, capacity planning, and digital processes, governance, controls, audits. ‘On call’ support out of hours for planned outage and incidents.

Key achievements at Virgin Money
  • Modernised ways of working – migrated team from spreadsheet-based work management process to Jira ticketing set up and implemented processes and governance to improve efficiency and throughput of digital delivery business area
  • Designed and implemented digital framework for Jira – workflows, screen schemes, field config tailored to process
  • Improved productivity (saved 42 hours/month) – replaced out-dated audit trail system with Jira ticket sell by date process
  • Motivated team to achieve – understood team’s drivers, encouraged, led by example, set challenging, but realistic goals
Roles at Virgin Money

Content Manager – Content Team, Brand & Marketing 2016 - 2020
Digital Delivery Manager – BAU Team, Service and Delivery, Digital 2014 - 2016
Jira Administrator (concurrent) 2016 - 2020

  • Managed cross-location team of content editors – people leadership, backlog control, prioritisation, capacity planning
  • Co-ordinated and published sensitive, strategic, regulatory projects – FSMA, Brexit, Tax Year End, company results
  • Owned and enforced aspects of digital governance – change processes, controls and audits
  • Provided Jira administration support to business teams – scrum set up, workflows, field configuration frameworks

Ecommerce Manager – Delivery and Service, Digital 2013 - 2014

  • Delivered BAU and project change for scrum teams – coding and publishing, project and stakeholder management
  • Performed extra duties and continued to perform content editor role – approved other’s changes, conducted audits
  • Provided ‘On call’ support out of hours – outage messaging, incidents, Dynatrace script recording, investigations

Content Editor – Digital Delivery, Marketing 2009 - 2013

  • Published content using Tridion CMS – to meet demand from scrum and business team, successfully delivering to target
  • Edited and coded HTML and CSS – built new websites and edited images (Adobe Fireworks, Photoshop)
  • Completed diverse range of work – re-approvals, pricing change, new builds and projects, accessibility, testing, bug fixing


Aviva (formerly Norwich Union)

Largest insurance company in UK providing insurance and savings products.

Wide range of experience in digital and intranet roles; usability, testing, content publishing and coding. Practical experience planning, facilitating, reporting on user testing, conducting heuristic reviews as technical lead on usability and accessibility. Financial services roles, internal and customer facing, experience in diverse analyst and project management roles.

Key achievements at Aviva
  • Saved £20k on usability service costs – conceived, launched in-house usability lab service (TechSmith’s Morae software)
  • Improved DDA compliance of Intranet sites – produced and rolled out publishing standards and 'accessibility awareness' training to company-wide publishing teams
Roles at Aviva

Web Developer and User Experience (UX) specialist – (concurrent) Information Systems, IT 2007 – 2008

  • Developed and published standards compliant Intranet sites using HTML, CSS, Dreamweaver, Fireworks
  • Conceived, launched in-house usability lab service (TechSmith’s Morae software)
  • Provided usability service; facilitated user testing, conducted heuristic reviews, conducted accessibility checks
  • Wrote and delivered ‘accessibility awareness’ training to Intranet teams across company

Business Analyst (Technical Design Authority) – Solutions & Design, IT 2006 – 2007

  • Produced high level designs, sitemaps, wireframes, prototypes and technical design standards for developers

Senior Systems Developer – Intranet Development Team 2003 – 2006

  • Updated Intranet content for business teams and intranet community and managed stakeholder relationships
  • Produced and rolled out Publishing Standards to content publishers - improving DDA compliance of Intranet sites
  • Re-designed several key intranet sites – Pulse, Your IT, Research Central, Leadership & Care, HR4HR

Business Analyst (Digital/Intranet) – Business Solutions 2001 – 2003

  • Provided project management services and consultancy to business teams to help deliver their projects

User Acceptance Tester – Quality and Assurance Testing 1999 – 2001

  • Business acceptance testing of systems, produced test scripts for QA team, logged errors, provided recommendations

Intranet Co-ordinator – Claims (Motor and Household) (concurrent with role below) 1998 – 2001

Personal Incident Manager – Claims (Motor and Household) 1994 – 2001

Clerk – Life New Business 1989 – 1993


Other experience, training and education

Find a further high level summary of the skills, experience and training I have had under the tabbed sections below.


Coding, content management, image editing

  • HTML 5, CSS3
  • Adobe - Dreamweaver, Fireworks, Photoshop, Acrobat Pro, Lightroom
  • Bootstrap, JavaScript, .NET, PHP
  • SDL Tridion CMS
  • WordPress
  • Backbase CMS

Web standards

  • Accessibility, W3C WCAG, Disability Discrimination Act
  • UX, Usability
  • Search Engine Optimisation (SEO)

Methodologies

  • Agile (Kanban, Scrum)
  • Certified Scrum Master - Scrum Alliance
  • Jira Administrator

Systems and tools

  • Jira and Confluence
  • Google Data Studio
  • Sitemorse
  • Maxymiser
  • Dynatrace (issue analysis, script recording)
  • Visio, MS Office


Training and education

  • Jira Essentials, Jira Agile, Jira Workflows - Atlassian University
  • The Complete Web Developer (HTML, CSS, JavaScript, Bootstrap, PHP, React, Node.js) – Udemy
  • Experience Management Training - Backbase Academy
  • Content Management – ARK Group / TFPL Ltd
  • Planning and Building A Taxonomy – ARK Group / TFPL Ltd
  • Usability Practice, Prototyping, Information Architecture, Intranet Usability – NNg
  • Making Projects Work, Creative Problem Solving – Norwich Union
  • Diploma in Web Design (Pass with Distinction) - ACITP
  • Design and the Web (Pass) - Open University
  • Practical Archaeology - Certificate in Continued Education
  • Photography – City and Guilds
  • 10 GCSE’s

Photography and travel

People you meet make the memories, pictures help you remember...

Video (or image) info: Locals dune bashing in Empty Quarter, Oman

About my photography

I've had a keen interest in photography for a few years now and whilst I'd consider myself an amatuer I'm beginning to build up quite a portfolio of images. It all started in the back garden with close ups of flowers and has gradually progressed to an almost obsession with photographing people with a focus on travel.

I took and passed my City & Guilds Photography course a couple of years back and have progressed from there.

I've done a little traditional black and white work in the past - at one point having a makeshift dark room in my bathroom!

This was great fun and I got to use some interesting cameras including an old box Brownie, an excellent Rolleiflex TLR from the 1950s, a Mamiya 645 and various old 35mm cameras - even the odd Lomo camera too. Sadly I no longer have these wonderful film cameras.

Faces not places

I'm a great believer that it is the people you meet when you travel that have the most impact on you and leave lasting memories. You can never really understand or empathise with another culture unless you interact with the locals in the places you visit. Here are a few people that I'll certainy never forget...

Gallery

The gallery below shows a selection of my travel photos.


Retrospective Traveller

Recalling travel memories through photography...


Check out my travel blog if you're curious about my travels around the world and the stories behind some of the images above.